资讯科技-电脑支援专家

This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing and revising are applied through a variety of activities. 学生将分析读者和目的, 使用研究元素, 并使用标准准则格式化文档. Individuals will develop critical reading skills through analysis of various written documents.

在本课程中，学生将探索盖特威技术学院社区. 他们考察大学的资源和服务, 调查导致学业成功的技能, 确定实现教育和个人目标的策略.

它的必需品侧重于硬件和系统软件之间的关系. 课程主题包括个人电脑, 外围设备, 网络, 安全, 故障排除, 沟通技巧. 它的必需品 is an introductory course that presents a foundation toward the pursuit of CompTIA A+ certification.

This course is a basic introduction to 信息 Technology (IT) and how it impacts our lives. It will focus on how IT professionals implement industry tools and applications throughout businesses. 学生将学习适当的术语以及行业趋势和概念.

重点将放在系统软件和实用程序的原理上. This course will enable the learner to effectively configure and 进行故障排除 system software in multiple environments. Students will be introduced to integrated tools within the software and the different methods for interacting with system software. 主题将包括Windows命令行, Linux GUI和命令行, emulation/connectivity to other non-PC-based systems and network directory services.

Students will learn to resolve hardware and software issues in a multiplatform environment. Students will 进行故障排除 and 修复 various systems and applications, as well as desktop issues. NOTE: This course will help prepare students to attain certifications if desired.

这门课拓宽了学生的客户服务技能. The course continues to build on end user communication methods, both oral and written. 学生将被要求准备和提供最终用户培训, 创建书面和在线手册和FAQ(常见问题), 并在各种帮助台环境中执行日常工作.

Please complete 804-135 Quantitative Reasoning or 804-115 College Technical Math 1. 这仅供参考. Once you register for your course, you can delete this block from your timeline.

Please complete 809-172 Introduction to Diversity Studies or 809-196 Introduction to Sociology 这仅供参考. Once you register for your course, you can delete this block from your timeline.

完成三个选修学分. The suggested electives are: 154-109 IT 电脑支援专员 Internship 102-138 BIZ Internship 801-196 Oral/Interpersonal Communications 801-198 Speech 这仅供参考. Once you register for your course, you can delete this block from your timeline.

请填写809-143微观经济学或809-195经济学. 这仅供参考. Once you register for your course, you can delete this block from your timeline.

This course is designed to provide an overview of modern scripting languages commonly used to build and extend network administration and 安全 tools. The course will introduce the student to scripting on both the Microsoft and Linux platforms. Students will explore the uses of scripting languages and third party modules for accomplishing tasks including scanning, 列举和自动化网络任务.

学生将准备并提交口头和书面技术报告. 报告的类型可以包括实验室报告和现场报告, 建议, 技术信函和备忘录, 技术研究报告, 案例研究. This course is designed as an advanced communication course for students who have completed at least the prerequisite introductory writing course.

这门顶点课程拓宽了学生的客户服务技能. The course continues to build on end user communication methods, both oral and written. Students will be exposed to 信息 Technology Infrastructure Library (ITIL) methodology and Help Desk Institute (HDI) best practices.

重点将放在桌面数据安全、数据保留和恢复上. 学生将学习计算机取证/数据恢复工具, 本地安全问题, 灾难恢复计划和法定数据要求(一).e. HIPPA要求，萨班斯-奥克斯利法案等.).

在本课程中, 向学习者介绍数据的相互联系, 人, 构成物联网(IoT)的过程和事物. 学习者会区分不同的智能设备, 连接设备, 以及物联网(IoT)设备. 机器对机器(M2M), machine-to-人 (M2P), 以及物联网解决方案中的人与人之间(P2P)连接. Security concerns that must be considered when implementing IoT solutions will be investigated. 完成课程后, 学习者将能够通过网络与物联网框架进行数据通信.

Students will learn to resolve operating system and application issues by telephone, 远程访问, 或者通过访问终端用户的桌面. Students will gain a working knowledge of operating in a workgroup and a client/server environment. NOTE: This course will help prepare the student to take the Microsoft Certified Desktop Technician Exam 70-272.

This capstone class will provide students with opportunities to apply knowledge and concepts acquired in program coursework. Students will develop proficiency while resolving issues in a simulated, scenario-based environment. 除了强化课程中先前涵盖的概念之外, 本课程将包括求职技巧(简历), 投资组合, 面试), 映像创建和部署, 以及远程桌面诊断/故障排除.

学生将研究, explore and evaluate new and future hardware and software advancements and trends. 要调查的领域可能包括当代包开发应用程序, 协作工具, 报告软件, 以及创新的设备和硬件, 以及软件和应用程序中当前标准的新版本.

Focus will be on project management from the information systems professional perspective while keeping a customer-based orientation and business focus. 强调以合作团队为基础的商业策略. 学生将发展书面和口头交流, 必要时, 完成项目管理过程中的步骤. 将使用项目管理软件, within all phases of the systems development as the students progress through a team-based project simulation.

This course introduces students to some of the major theories and topics of psychology, 包括行为的生理基础, 人格和学习理论, 内存, 意识状态, 压力, 研究方法, 情报, 人类发展, 精神病理学, 以及社会行为.